Our Policy

All sales are final on SwagDeel unless the item arrives damaged, does not match the listing, or is never shipped.  SwagDeel guarantees a free return and a full refund for the aforementioned reasons.  

Returns or refunds will not be granted for wear, stains, or other flaws that are mentioned or pictured in the listing.  Buyers are encouraged to read the listing description, review the photos and item conditions, and ask the seller questions if you have any.  We recommend refusing the package if it’s been visibly damaged in transit, this will help you get a refund.

If the buyer feels that the item is eligible for a return, they can request a return within 2 days of receiving the item.  The SwagDeel support team will review the situation and confirm if the item meets return requirements.

If approved, a free shipping label will be provided to the buyer, and the buyer has 2 days to ship the item back.  Once it is confirmed that the item was received by the seller, the buyer will be refunded the purchase price and the original shipping cost.  

SwagDeel does not offer returns or refunds for items for any of the following conditions:

• • Item does not fit or has an odor
  • Buyer changes their mind
  • Return request not made within two days of receiving the item
  • Transaction conducted offline

While we don’t offer refunds for the reasons mentioned above, we can still help you out.  You have 48 hours to message us after your return is denied, and if you want, you can relist your item, and SwagDeel will waive the seller fees for you.  

Abuse of the refund policy by either a seller or buyer may lead to consequences, including but not limited to account restrictions, refunds at a loss to the seller, and legal action as determined by SwagDeel’s sole discretion.  SwagDeel takes the refund process very seriously and will take a neutral position to determine whether the seller or buyer is at fault.