Buyer Protection

 

Our Policy

SwagDeel Marketplace guarantees a free return and full refund if an item wasn’t accurately described, was damaged during shipping, is missing items, or was never shipped. The buyer may request a refund within 2 days of receiving the item; otherwise, the sale will be considered final.

 

What is not covered

We do not offer returns for wear, stains, odor, the buyer changing their mind, not fitting, offline transactions, or other flaws that are mentioned or pictured in the listing.

 

Offline Transactions

It is explicitly stated in SwagDeel’s Terms and Conditions that transactions are not to be completed off of the SwagDeel platform. If a seller or buyer is found to have violated this policy, they risk permanent closure of their SwagDeel account. Contact us if you feel you may have encountered this type of situation with a buyer or seller at support@swagdeel.com.