Seller FAQ

What can I sell on SwagDeel Marketplace?

Sellers can sell women’s and men’s clothing, furniture, sporting equipment, home goods, electronics, and more. Gently used items can be listed if they are clean and in good condition. Our marketplace focuses on things that you would actually use, minus the clutter. If you have any questions or need clarification on an item, feel free to reach out to the support team (support@swagdeel.com).

What can I NOT sell on Swagdeel Marketplace?

SwagDeel Marketplace prohibits the listing of any illegal/counterfeit/replica items, including but not limited to our company’s list of prohibited items. Some of these present legal risks or may pose health and safety concerns. Other items not allowed are items we feel are inappropriate for our marketplace and could be considered offensive. We reserve the right to notify local and federal authorities when we deem necessary.

If a seller violates our Terms and Service Policy and lists a prohibited item, SwagDeel reserves the right to remove the listing and/or suspend or terminate the seller’s account.

The following items are NOT allowed for sale on SwagDeel Marketplace:

Any illegal item
Alcohol, prescription drugs, over-the-counter drugs, narcotics, drug paraphernalia, tobacco, cannabis-derived products, and e-cigarettes
Counterfeits, fakes, imitations, and replicas of brand-name items
Pirated or bootlegged copies of any copyrighted or trademarked material
Stolen goods
Perishable goods
All store-bought or homemade foods
Live animals and wildlife products
Pornography or adult toys
All weapons, explosives, firearms, ammunition, knives and swords (excluding kitchen cutlery), mace/pepper spray, hunting weapons, weapons used for striking, and weapon parts and accessories
Solicitation or advertising of any service
Digital goods
Items listed or recalled by federal regulators or manufacturers
Any item that supports hate, violence, discrimination, or is deemed offensive to another race or group

This is not a complete list. If you have any additional questions or concerns with the item you want to list, reach out to SwagDeel Support for help.

How do I list items?

Selling on SwagDeel Marketplace is simple! Upload photos of the item you want to sell, describe the item, and set the price. 3 ways your item will sell fast: great photos, a fair price, and answering any buyer’s questions. Your listing can be edited by you at any time.

Photos:
If your pictures are dark or blurry, you will have a hard time selling your item. Take photos of clothing laid out on a flat surface or on a hanger. Keep the background less busy so the focus stays on your item. Dark photos and shadows can turn a buyer off. Ensure you have plenty of lighting and that your items are well-lit.

Description:
A good description will help the buyer picture the item by reading the description alone. Some things to include are brand, size, condition, color, style, type of material, dimensions, defects, and anything else that will help the buyer.

Price:
Do some research. Find out what similar items are being sold for. If you price it too high, your item will not sell. Ask too little, and you leave money on the table. If you decide to ship your item, factor in postage costs. Set your price but stay flexible.

Read more about how to sell on SwagDeel.

Product Q&A Section

There is a section for buyers to post questions about the seller’s item on their product listing page. Look for the ‘Q & A’ tab near the bottom of the product listing page. Only registered users will be able to post questions.

When a buyer posts a question, SwagDeel will vet the question first to ensure it meets SwagDeel’s guidelines. Next, the question will be forwarded to the seller for a response. Once the seller replies with the response, it will be uploaded to the ‘Q & A’ tab on the seller’s product listing page. An automated email will be sent to the buyer to let them know to check the listing for the seller’s response. Answers to buyer’s questions will be available on the product listing page for other buyers to see.

While sellers are not required to answer questions from buyers, it is more likely for a buyer to purchase if their questions get answered. Other buyers with the same questions can browse to find answers, reducing repetitive messages to the seller. In these ways, the Q & A section saves everyone time and helps buyers make smart buying decisions.

How does shipping work?

Sellers are expected to ship sold items within 2 business days or meet with the buyer to deliver the item within that same time frame. The price of shipping, if offered by the seller, will be in the listing.

Once you make a sale, we will provide you with a prepaid, preaddressed shipping label. All prepaid shipping labels automatically come with a tracking number. A tracking number reduces your risk of losing your package in transit and is needed for insurance documentation.

Sellers receive their payment after the window of return for the buyer has expired and the buyer has not initiated a return due to the item not being received, arriving damaged, or not being as described within the listing. The window of return for the buyer is 2 days from the delivery date.

Meet with the buyer after a sale

Use SwagDeel’s messaging system to contact the buyer about where and when to meet up. We recommend meeting with the buyer within 2 days of the sale. Agree to meet in a safe public place during daylight hours. Don’t share your phone number or personal confidential information with the other person.

After delivering your item to the buyer, let us know so we can document the delivery in your order. The buyer has 2 days to file a claim if the product was not as described. When the window of your return has expired, your earnings will be deposited into your SwagDeel dashboard for you to withdraw.

Local pickups, local deliveries, and local meetups are not covered under SwagDeel’s delivery protection.

Can I cancel a transaction?

A seller can cancel an order if there is an issue with the condition of the item, shipping, or they no longer have the item.

We ask that the seller message the buyer through the seller dashboard under messages to let them know they are cancelling the order. Once SwagDeel has confirmed the cancellation, the buyer will be refunded their original payment.

How does the return policy affect the seller?

All sales are final on SwagDeel unless the item arrives damaged, does not match the listing, is missing items, or is never shipped. SwagDeel guarantees the buyer a free return and full refund for the aforementioned conditions.

The buyer has 2 days from the date of delivery to initiate a return. Photos of the item will be asked from the buyer and forwarded to the seller for awareness and comment. Returns that meet the criteria below will be granted and refunded from the seller’s account.

The item did not match the listing
Missing or incorrect item
Undisclosed damage
The item is not authentic

If the buyer does not initiate a claim within 2 days of the delivery date, payment will be released to the seller, and the sale will be final.

Payments to the seller

All payments will be processed the following business day after the buyer’s window of return (2 days) has expired. Depending on your bank, it may take up to 5 days for you to see your deposit in your bank account balance. Check with your bank to find out the processing times for electronic deposits.

What is seller protection?

SwagDeel Marketplace offers protection on shipments up to $200 if a prepaid label is purchased through us. This will cover any item that gets damaged during transit or is lost. Local pickups, local deliveries, and local meetups are not covered.

To qualify for shipment protection, shipments need to have a prepaid, preaddressed USPS shipping label, and the package must be scanned by USPS’s tracking system within 2 business days of the sale. The prepaid shipping label needs to be equal to or greater than the actual weight of the package and cannot exceed USPS’s package size limit. Damaged claims must be filed within 2 calendar days from the documented time of delivery. Lost claims can be filed 7 or more days after the last shipping update.

SwagDeel’s shipping protection does not include items damaged or lost during transit due to the seller not properly packaging the package. If the shipping address or shipping label was changed, the item is not covered under the shipping protection policy.

If a buyer submits a damaged or lost claim, SwagDeel will ask them to upload photos and descriptions so we can review each case diligently.